Terms & Conditions
Welcome to the lunaskymoda.co.uk website. Please read our terms and conditions before making the purchase.
At www.lunaskymoda.uk we are happy to offer FREE shipping on all orders within the UK. This way you get all the benefits of shopping direct from a store with all the convenience of shopping online! With free shipping we typically use Royal Mail or parcelforce or DHL service. You can usually expect your package to arrive within 1 to 3 business days. We are also happy to ship your order outside of the UK. For international shipping outside the UK, we charge a flat rate of £25.00 per order, also we can not be held responsible for any taxes or custom charges incurred on any shipment. We ship using FedEx, USPS, DHL, or TNT service. Once you have purchased an email will be sent to you acknowledging the details and a further email will be sent with dispatch confirmation and Tracking number.
All Purchases should be made payable to LunaSky Limited in Pounds Sterling. We accept payment by PayPal, Cheques & Postal Orders. If you don’t have a PayPal account, don’t worry you can pay with your credit or debit card as a PayPal guest. Pay Cheques will be cleared before dispatching your purchase.
When buying a dress we do recommend that you measure yourself as per the guidelines . But sometimes that is just not enough, we understand! Most other special occasion wear retailers do not accept returns or exchanges on any of their dresses. At LunaSky we are committed to excellent customer service and are happy to offer an exchange on your purchase if you need. There are a few things you should know: A. You must ship the dress back to us within seven days of receiving the dress. B. Make sure all the original tags are attached and the dress is unworn. We cannot accept returns of dresses that have been worn or damaged. C. You will be given full store credit valid for six months at www.lunaskymoda.co.uk, on the first dress you return. This will be credited to your account and applied against your next purchase. D. You will have to pay a flat fee for shipping and handling on the replacement dress. The fee is £15.00 to ship within the UK, and £25 if the shipping address is outside the UK. This fee will be deducted from your store credit. E. All – store credit is transferable to others if you wish to do so! So if your dress did not fit and you cannot find a style you like, maybe your sister, friend or even your mother can! F. Special order dresses and clearance dresses are final sale and cannot be exchanged. G. All our garments are beautifully made with attention to details, then inspected by our QA before delivering to our customers. In the unlikely event that a damaged dress sneaks through the checks, please contact us the day you receive the dress and we’ll gladly replace the dress for you. H. If for any reason you are unhappy with your purchase, we will do our very best to work with you until you are satisfied and have the dress of your dreams. However, we are not able to accept responsibility for refused packages. Refusing a package does not cancel the order – the customer is still liable for payment. If a customer refuses delivery of a package, and that package is shipped back to us, we will charge a flat fee for shipping and issue the customer a store credit. The flat fee for shipping and handling: £40 in UK, £100 international. We will also charge any future shipping charges associated with that order. If a customer refuses delivery of a package and the courier does not ship it back to us, we will relinquish all responsibility of that package as if it were delivered to the customer, and the customer remains liable for payment of that order.
We have a dedicated customer service team available to you 24 hours a day. If you have more questions about a dress or a transaction please feel free to contact us at the following:
We are always here to help! Thank you so much!